Turn Zoho CRM into a
real-time chat hub
Engage leads and customers with Twilio-powered SMS & MMS messaging, without ever leaving your CRM. Every conversation stays linked to the right contact.
Real-time Twilio messaging inside Zoho CRM
T-Chat adds a chat window and a direct Twilio connection to Zoho CRM. Your team sends, receives and tracks SMS and MMS without leaving the record they are working on. On the Zoho Marketplace it is listed as Twilio Chat for Zoho CRM.
- Chat in real time via SMS/MMS Message leads and customers from your own Twilio number, right inside Zoho CRM.
- Full history on every record Each conversation auto-links to the matching contact or lead. Nothing gets lost.
- Faster conversions, happier customers Instant notifications mean your team replies while intent is still hot.
Everything you need to chat where you sell
Six capabilities that fold real-time messaging straight into the CRM your team already lives in.
Twilio account integration
Securely connect your Twilio account to Zoho CRM with simple credentials. No complex setup needed.
Familiar chat window
Messages appear as a chat thread on the record, so nobody needs training to use it.
Real-time two-way messaging
Send and receive SMS/MMS instantly: no switching tabs, no jumping between platforms.
Integrated chat history
See the full message history right inside each contact or lead record, with context for every interaction.
Incoming message alerts
Instant notifications for new messages inside Zoho CRM, so you never miss a customer update.
Built for sales & support
From lead nurturing to customer service, respond faster, track interactions, and close more deals.
Questions, answered
T-Chat is a Zoho CRM extension built by Amatec. It connects your Twilio account to Zoho CRM so your team can send and receive SMS and MMS from a lead or contact record. On the Zoho Marketplace it is listed as Twilio Chat for Zoho CRM.
Yes. T-Chat uses your own Twilio account and phone number, so Twilio bills your messages at your normal Twilio rates.
Each conversation is linked to the matching lead or contact in Zoho CRM, so anyone with access to that record can see the full message history.
Install it from the Zoho Marketplace, add your Twilio credentials in the extension settings and choose the number to send from. Setup takes a few minutes and needs no code.
Install T-Chat for Zoho CRM
Text your leads from inside Zoho CRM using your own Twilio number. Setup takes a few minutes and needs no code.